Delete your account
Last updated: September 16, 2026
You can delete your PlotPay account at any time — instantly from the app, or by submitting a request on this page if you no longer have the app installed. This page explains exactly what happens to your data.
1. Delete instantly in the app
The fastest way. Open the PlotPay app and:
- Go to Profile (bottom-right tab),
- Scroll to the bottom and tap Delete account,
- Read the consequences, then type DELETE to confirm.
Your profile is deactivated immediately and your sign-in is removed on the spot.
2. Request deletion on the web
If you can't access the app, submit the form below using the email address registered on your account. Our team processes web requests within 7 days and emails you when it's done.
3. What happens when your account is deleted
- Profile deactivated immediately — you can no longer sign in or access your goals.
- Active goals cancelled — plots you were saving toward are released back to public listing.
- 90-day retention — we keep your payment history and profile for 90 days for legal and regulatory reasons (including the Nigeria Data Protection Act 2023 and financial-record obligations).
- Permanent deletion after 90 days — all personal data is then irreversibly erased.
4. Change of mind
You can restore your account within the 90-day window — email support@plotpay.company from your registered email address and we'll reactivate it. After 90 days, deletion is permanent.
Balances on completed payments are handled under our refund policy — see the Terms & Conditions. Deleting your account does not automatically forfeit funds you are entitled to.